Refund and Returns Policy

Refund and Returns Policy

Overview

All goods sold are non-refundable. Returns or refunds for change of mind or incorrect selections are not accepted.

Exchanges

Exchanges must be requested within seven (7) working days starting from the day the goods are delivered to you. Exchanges are strictly limited to the following circumstances:

 

  • The product does not match the description on our website.

  • You received the wrong item in your shipment.

  • The product is defective or damaged upon arrival.

Exchange Requirements

To be eligible for an exchange, all of the following conditions must be met:

 

  • Proof of Purchase: You must provide valid proof of purchase (order invoice number and receipt).

  • Original Condition: Items must be in new, unused condition, with unopened original packaging.

  • Accessories Included: All original accessories (including manuals, warranty cards, and certificates of authenticity) and any free gifts received must be returned intact.

  • Seals & Sleeves: Sealed boxes must remain unopened. External packaging sleeves (used to verify product color) must not be tampered with.

  • No Installation: The product must not have been used, installed, or had any data inputted.

 

Non-Exchangeable Items

  • Opened products or items with broken seals (in the interest of hygiene and customer experience).

  • Products fulfilled by third-party manufacturers not covered directly by Supratechnic Singapore.

Damaged, Missing, or Defective Items

If you experience any issues with your order (damaged items, missing items, or wrong items), please contact us immediately. Replacements will be provided within 30 days of your order date, subject to inspection and verification.

Warranty Coverage

Supratechnic Singapore warrants that products will be free from defects in material and major workmanship for a period of twelve (12) months from the date of purchase. Please retain your original invoice as proof of purchase for warranty validation.

How to Request an Exchange

Please contact our customer support team with your order invoice number, receipt, and details regarding the issue before returning any items:

 
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